charlie
PRIVACY POLICY
Effective 12/15/2022
Please read our privacy policy carefully before using the online software Charlie, owned by the company Getinshoot.
YourCharlie, software from the Getinshoot company, is committed to respecting the protection of your data and doing its utmost to ensure that the processing of personal data carried out complies with the General Data Protection Regulation (GDPR).
Respect for the dignity, freedom and fundamental rights of individuals is central to the company’s values. YourCharlie has a team dedicated to the protection of personal data, including a Data Protection Officer who can be contacted at the following address: dpo@yourcharlie.com
Purpose of the policy
This privacy policy informs you about the treatment of personal data collected when you register for YourCharlie, when it is implemented and also when you browse our website www.yourcharlie.com (hereinafter “the Site”).
It also reminds you of your data protection rights and how to exercise them. This privacy policy may be supplemented by additional elements when subscribing to YourCharlie.
Mélanie Pin, president of Getinshoot, is responsible for your personal data in her capacity as data controller. As a product of the Getinshoot company, headquartered at 43 avenue du partage des eaux, 84800 L’Isle-sur-la-Sorgue. Getinshoot undertakes to ensure the security and confidentiality of the personal data entrusted to it.
Collecting data and informing people
We inform you of the purposes for which your personal data is collected, in particular via :
– The information in our contracts
– Our data collection forms
– Charlie’s missions
We collect several types of personal data:
– The data you communicate to us, in particular when requesting information or registering with YourCharlie. Information that is essential to YourCharlie is marked with an asterisk ;
– Data generated as a result of your use of the Website and our software, including cookies ;
– Data transmitted by third-party sources (business partners, service providers).
These data are mainly :
– Contact data, such as surname, first name, e-mail address, company name and telephone number;
– Site connection data, such as e-mail address and password;
Cookie management
Our web pages use “cookies”. Cookies” are small text files that can be read by a Web server of the YourCharlie.com domain that placed the cookie on your hard drive. This file can be used, for example, to gather information on website activity.
Cookies can be set directly via your Internet browser and, depending on the type of browser used, can be systematically refused during browsing or authorized on a case-by-case basis.
When browsing our Site, you can decide whether or not to allow cookies to be deposited on your computer. If you choose not to use a cookie, you may not be able to use certain functions on the site.
Our Site uses several types of cookies: each cookie is assigned an identifier that enables the sender to determine the terminal in which it is stored for the duration of the cookie’s validity or storage.
Operating cookies
These cookies ensure the smooth operation of the site and enable browsing. Without these cookies, we would not be able to provide you with a satisfactory experience on our site.
Measurement cookies
These cookies are deposited by the audience analysis solutions we use: YourCharlie uses the services offered by the Google Analytics solution proposed by Google. The data collected via cookies is transmitted and stored by Google, which relies on the European Commission’s standard contractual clauses for the transfer of personal data outside the European Economic Area and therefore ensures an adequate level of protection for personal data.
The Google Analytics service is used to count visitors, identify and analyze how they use the site. These cookies are deposited and read on the user’s terminal equipment as soon as the user accesses a website using the “Google Analytics” service.
Advertising cookies
These are cookies placed by third parties, partners or advertising agencies. These cookies enable us to carry out retargeting by communicating the content you have consulted on our site to partners. They also enable us to accurately analyze the performance of our campaigns.
We work with the following agencies:
– Google Ads
– Tiktok ads
– Facebook ads
– Linkedin Ads
Data usage
When using YourCharlie software, you provide us with certain personal data required to provide the requested service. If you do not wish to provide the information requested, or object to YourCharlie using it, we may not be able to reply.
YourCharlie’s processing operations are carried out for an explicit, legitimate and specific purpose, based on the performance of a contract, compliance with a legal obligation, consent or legitimate interest.
Depending on our relationship with you, we may use your personal data to :
– Managing customer relations
– Provide the service ordered
– Improve and develop new functionalities
– Communicate about our company and our software
– Improve navigation on the Site
– Comply with our legal obligations, resolve any disputes
Where the processing of personal data is based on your consent, you have the right to withdraw your consent at any time.
Share
YourCharlie may be required to provide certain data to public authorities upon request, or as part of its legal and regulatory obligations. In such cases, only the information specifically requested is communicated.
YourCharlie may communicate your personal data to its commercial partners, technical service providers or Getinshoot, whose intervention is strictly necessary to achieve one of the aforementioned purposes. YourCharlie ensures that these third parties process your data in such a way as to guarantee their integrity, confidentiality and security.
Your data will not be transferred for purposes other than those described in this Policy, except with your express permission, which may be withdrawn at any time.
Transfers
YourCharlie may transfer your data to other countries. In this eventuality, we ensure that transfers are carried out with the utmost respect for your rights.
This means that transfers outside the EU can only take place if these strict conditions are met:
if the European Commission has issued an adequacy decision, recognizing the country’s level of personal data protection as equivalent to that provided by EU legislation;
if the level of protection has not been recognized as equivalent by the European Commission, we rely either on a derogation applicable to the situation (explicit consent, necessary for the performance of a contract, etc.), or on the implementation of one of the appropriate safeguards to ensure the protection of your personal data (standard contractual clauses approved by the European Commission, binding corporate rules).
Cat
This site uses chat to respond to our visitors’ requests. The provider of this service is Tawkto. Tawkto does not collect personal data for behavioral analysis. Usage data such as conversation duration, message timestamps, dialogue volume, or your approximate geolocation are stored anonymously for statistical purposes only. We use your personal data exclusively to process your request and to contact you if you wish.
Security
YourCharlie implements appropriate technical and organizational measures, in view of the nature of the data and the risks involved in processing them, to preserve the security and confidentiality of your personal data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorized third parties.
These measures may include practices such as limited access to data by personnel authorized to access it by virtue of their functions, contractual guarantees in the event of recourse to an external service provider, regular reviews of our privacy practices and policies and/or physical and/or logical security measures (secure access, authentication procedures, etc.).
Conservation
All personal data collected is processed and stored for a limited period of no more than 1 year after the date on which the assignment was created (unless the data is used by other functionalities at the user’s request, as is the case with the “widget”), depending on the purpose of the processing and applicable legislation. YourCharlie undertakes to keep the data collected in a form that allows you to be identified for no longer than is necessary for the purposes for which the data is collected and processed.
This data may also be kept for the purpose of complying with a legal obligation or to demonstrate proof of a right or contract.
Once the retention periods have expired, personal data is permanently deleted or anonymized.
Users can delete their assignments and associated personal data, as well as their personal account.
Your rights
In accordance with the Data Protection Act and the RGPD, you have the following rights:
– Right of access (Article 15 RGPD) and rectification (Article 16 RGPD);
– Right to erasure of your personal data (Article 17 RGPD);
– Right to withdraw your consent at any time (Article 13-2c RGPD);
– Right to limit the processing of your data (Article 18 GDPR);
– Right to object to the processing of your data (Article 21 GDPR);
– Right to portability of the data you have provided to us, where your data is subject to automated processing based on your consent or on a contract (Article 20 RGPD) ;
– Right to lodge a complaint with the CNIL (Article 77 RGPD).
These rights may be exercised by sending a simple request by e-mail to dpo@yourcharlie.com or by post to Getinshoot – 43 avenue du partage des eaux 84800 L’Isle-sur-laSorgue, giving your contact details (surname, first name, address). Proof of identity may be required in certain cases.
To find out more about your rights, visit http://cnil.fr.
Contact details for the Data Protection Officer (DPO)
If you have any queries about this policy, or if you wish to obtain information or exercise your rights regarding the processing of personal data managed by YourCharlie, please contact our Data Protection Officer:
by e-mail: dpo@yourcharlie.com
YourCharlie may modify its data protection policy.