Centre d'aide
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💌 Invitations
- What's in an invitation?
- In what language can I write to my customers?
- What does your customer see when he clicks on his registration link?
- How do I personalize and send my invitations?
- How many questions can I ask?
- How do I add my customers?
- What's a tag?
- Do you have templates for invitation messages?
- How do you bring customers together in a tag?
- What is the purpose of the shipment confirmation?
- What questions to ask?
- Can I retrieve only my customer's registration link?
- How can I reuse my last questions?
- Why should I record a motivational video?
- How do I import a CSV file to add customers?
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🎥 Testimonials
- Do I have to do the assembly myself?
- How can I add subtitles to my video?
- In what formats can I retrieve my testimonials?
- Can I change the way the testimony is edited?
- Only customers can testify?
- How do I change the color of my videos?
- Can I see my client's testimonial before unlocking it?
- Will your customers need to download anything?
- Can I add my company logo?
- Do my customers keep track of their contributions?
- How to film a motivational video?
- Where do I get the testimonials?
- How can I download the testimonials I've received?
- Who can see my testimonials once I've "unlocked" them?
- What does it mean to "unblock the testimony"?
- How do I add subtitles?
- How do I change the subtitles of my testimonials?
- How do I download my subtitled video?
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📲 Share
- What's the carousel?
- What's a pop-up?
- What's the Wall of Love ?
- How to install the carousel
- How to install the pop-up?
- How to install the Wall of Love ?
- What is the badge of confidence?
- Can I share a video testimonial on social networks?
- How can I distribute my testimonials?
- How can I broadcast my testimonials on Youtube?
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💰 Billing
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👥 Guests
- Which browsers is the recorder compatible with?
- What do I agree to when I record a video testimonial?
- I need my manager's authorization, how can I do that?
- How to film yourself?
- How do I record my video testimonial?
- I've received an invitation to make a video testimonial, but I don't feel like filming myself.
- Can we see his testimony again?
- Where will my video testimonial appear?
- Do I need to download an application?
- What is YourCharlie?
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💡Use Cases
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🔏 GDPR
- How do I delete my YourCharlie account?
- Can I invite a minor to testify?
- Where is the written record of the transfer of image rights?
- Can I use the videos in advertising?
- Can requests for transfer of image rights be drawn up in several languages?
- Where are personal data stored?
- Is my customer information saved?
- Where can I find my testimonials?
- How do I delete a customer?
- How do I obtain a customer's image rights?
- How long are testimonials available?
- How is my personal data used?
- What does the transfer of image rights contain?
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⛑️ Other
Is my customer information saved?
Mis à jour
Yes, they are in your “My customers” area.
You can delete them if you wish.
Watch out! If you delete one of your contacts, the video testimonial (including all files) and the associated rights assignment will also be permanently deleted, with no possibility of recovery by our technical department.